Returns & Exchanges
At JOOLA, we stand behind the quality of our equipment and offer a 30-day return window for unused products in their original packaging. We want to ensure you have the right gear to elevate your game, whether you are playing pickleball or table tennis.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Gear
Securely place the unused items in their original packaging, ensuring all protective films and tags remain intact to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing